Birmingham 2022 takes spectator access needs very seriously. We are pleased to offer online bookings for spectators with accessibility requirements. In addition to our Contact Centre, you can contact our team.
The ticket ballot phases have now closed and all successful applicants notified. Owing to the success of our ballots easy access seating is currently unavailable across all sessions, and wheelchair seating is only available on certain sessions.
The following sessions remain unavailable until further notice for all spectators: Opening Ceremony, all sessions of Swimming, Diving, Basketball 3×3, Cycling, Gymnastics Artistic and Triathlon, Athletic 100m finals and Netball, Cricket T20 and Hockey Gold Medal sessions.
How to purchase accessible tickets
1. Create a ticketing account
Anyone wishing to purchase tickets for the Birmingham 2022 Commonwealth Games is required to create a ticketing account. You can complete this online, or contact us for assistance.
As part of the registration process we will ask you to provide more information about your accessibility requirements. Capturing these requirements as part of the registration process will help us to best meet your requirements when you purchase tickets, enable you to select the required price categories and enable us to best suit your requirements when assigning seats.
2. Plan your games
The event takes place over 11 days. Each day is broken down into sessions. Each ticket will provide access to one purchased session.
Ticket prices start from £8 for under 16s and £15 for adults. You will be able to view all prices when you log in.
If you or a member of your party has accessibility requirements, ensure you have selected all the relevant requirements when creating your ticketing account. This will enable you to view the price categories. Accessibility requirements can be updated on the My Account section. If you require any assistance with your application, contact us.
3. Select the sessions and tickets you want to purchase
To purchase tickets, you will need to select the sessions, the number of tickets, and the price of the tickets you would like to purchase. You can purchase for multiple sessions.
- If you are a Wheelchair User or attending with an Assistance Dog, ensure this is ticked within the accessibility requirements section on the My Account section. Then when purchasing tickets, select ‘Category Accessible’ tickets. This price category is only visible to those who have confirmed in their account that they are a wheelchair user or attending with an Assistance Dog. If you also require a companion, please also select ‘Category Accessible – Companion’. If you wish to purchase additional tickets for other members of your party who are not wheelchair users or attending with an Assistance Dog, you can do so by selecting any of the ‘Category A, B, C etc.’ prices available. We will endeavor to seat any other members of your party as close to you as possible.
- If you require easy access seating or confirmed that you have a visual or hearing impairment, simply select the ‘Category’ or ‘Category – Under 16’ ticket(s) you wish to purchase. Please note Under 16 tickets can only be purchased with an adult ticket in the same price category.
- If you require a companion ticket and are not a wheelchair user, please tick the companion box within the accessibility requirements on the My Account page. When purchasing tickets, select the ‘Category – Companion’ option for the price category you have selected. For example, if you have selected a ‘Category B’ or ‘Category B – Under 16’ ticket and require a companion you would also need to add a ‘Category B – Companion’ ticket to your basket.
Accessible Ticketing Policy
Please note: all tickets are subject to availability and terms and conditions apply. Registering a ticketing account does not automatically entitle you to tickets.
There will still be our Contact Centre for those who prefer to use the phone and for complex booking requirements.
You may request an additional ticket for a companion at no extra cost to you. All companion tickets will be allocated next to the accessible seat. Offering companion ticket(s) presents a risk of fraud if not handled carefully and companion ticket(s) are only available to eligible spectators. To ensure the right tickets go to the right spectators, measures will be placed to ensure that the scheme is not misused. These measures may include us asking for evidence to support a spectator’s requirement.
Below is a list of the type of documentation that we may ask you to provide:
- PIP (Personal Independence Payment)
- DLA (Disability Living Allowance)
- Letter from a medical professional (A Doctor’s note or a letter from an occupational therapist)
- Carers Allowance
- Social Services letter – Confirmation in writing from Social Services that the individual is included on their Deaf Register, or a letter or report from an aural specialist confirming that hearing loss has been recorded at 70 – 95 dBHL or worse.
- War Pensioners Mobility allowance
- Blind or partially sighted registration certificate (BD8 or CVI certificate)
- A personal letter from the GP, community nurse or social worker
- Benefit award letters