Hearing Loops & Augmentation Devices

Hearing loops are installed at the Information Point and Ticket office in each competition venue.

Hearing augmentation devices can be hired at all venues, for all sport sessions.

The devices fit over the ear and provides a direct feed of the stadium audio system. The content broadcast over the venue speaker system and via the hearing augmentation device will be the same. These devices may enhance the experience for spectators with hearing or visual impairments. 

If you’ve not already confirmed you would like to use a device, please visit our Information Points on site where you can collect one on your arrival at your session.

Emails will be sent to those customers who advised us during the ticketing registration process that they have a visual or hearing impairment, to confirm if they would like to use the service. If you didn’t advise us that you have an impairment, but you would like use a device, please visit the Venue Information Point when arriving for your session.

Accessible Seating

When registering your ticket account, you will have been asked to confirm any accessibility requirements. Based on the boxes ticked, appropriate seating will have been allocated or made available for you to choose from. If your requirements have changed since booking, please contact us.

Changing Places Toilets

Changing Places toilets, which are adult change facilities with a changing bed, hoist, toilet, and sink will be available at Alexander Stadium, Arena Birmingham, Coventry Stadium & Arena, Edgbaston Stadium, University of Birmingham, Victoria Park, NEC, Sandwell Aquatics Centre and Smithfields.  

Looking for a changing places facility on your journey or if your venue doesn’t have one? Please visit, https://www.changing-places.org/find

Assistance Dogs

Toileting facilities for Assistance Dogs will be available at all venues.

Locations are included on our venue maps or one of our Commonwealth Collective will be able to direct you when you arrive at the venue.  

Accessible Golf Buggies

An accessible golf buggy service will be available at Alexander Stadium, Coventry Stadium & Arena, Cannock Chase, Sutton Park, Warwick, Lee Valley, University of Birmingham, and the NEC. 

The buggy does not need to be booked in advance. Buggy routes and stop information can be found on the maps on our Games Venues information pages, https://www.birmingham2022.com/visit

Wheelchair Charging

Wheelchair charging is available at all venues, at our Information Points. 

British Sign Language (BSL) Interpretation

BSL Interpretation is available at both our Opening and Closing ceremonies.  If you wish to access this service and have not already confirmed this please contact us.

Wheelchair Hire

Wheelchairs can be hired at all our venues to assistance spectators to and from their seats. If you require wheelchair assistance, please approach one of our Commonwealth Collective volunteers.

Accessible Travel

A range of accessible travel options are available to travel to venues, including accessible shuttle buses from dedicated accessible stations and blue badge parking (to be pre-booked) either at venues or linked by accessible shuttle bus.

Games Shuttle Bus

We aim to ensure all shuttle buses are fully accessible, however there is additional assistance available for those requiring it.

If the dedicated Blue Badge parking is fully booked at your venue, why not consider using the Games dedicated accessible shuttle bus service which is included within your ticket.

The accessible shuttle buses will operate from key train stations to all venues, except The NEC and Smithfield. See table below for the pick-up and drop off locations.

Mobility Scooter Users

Please note that only class 2 mobility scooters can be accepted on accessible buses. “Class 2” mobility scooters with 3 or 4 wheels will be accepted provided they are no more than 600mm wide and 1000mm long, with a turning radius not exceeding 1200mm. The mobility scooter plus user must not exceed 300kg. Class 3 scooters which are larger will not be permitted.”

Wheelchair Users

Wheelchairs can be accommodated on all accessible shuttle buses, subject to these maximum dimensions and a combined user and wheelchair weight limit of 300kg:

  • total length of 1200mm, including extra-long footplates
  • total width of 700mm
Games Venue Accessible Shuttle Pickup Distance from Accessible Shuttle Drop Off to Venue Entrance Additional Support Available
Alexander Stadium Birmingham New Street Train Station (Pick up: Smallbrook Queensway) 130M Loan wheelchairs
Perry Barr Station
Arena Birmingham  Birmingham New Street Train Station (Pick up: Smallbrook Queensway) 200M Loan wheelchairs
Cannock Chase Forest Stafford Station Train Station 570M Wheelchair accessible buggy
Coventry Arena & Stadium* Coventry Train Station 200M Loan wheelchairs
Edgbaston Stadium Birmingham New Street Train Station (Pick up: Smallbrook Queensway) 200M for all events except Marathon Day when it is 300M Loan wheelchairs
Lee Valley VeloPark Stratford International / Stratford Train Stations 550M Wheelchair accessible buggy
The NEC No accessible shuttle bus
Sandwell Aquatics Centre The Hawthorns Train Station 100M NA
Smithfield No accessible shuttle bus
Sutton Park (Triathlon)** Sutton Coldfield Train Station 750M Wheelchair accessible buggy & wheelchairs
University of Birmingham Hockey and Squash Centre Birmingham New Street Train Station (Pick up: Smallbrook Queensway) 200M NA
Victoria Park Leamington Spa Train Station - NA
Victoria Square (Marathon Finish Area) No accessible shuttle bus
Warwick (Cycling - Road Race) Leamington Spa Train Station 25M Wheelchair accessible buggy
West Park Wolverhampton Train Station 115M NA

 

*Coventry Arena & Stadium: there will be a dedicated accessible shuttle bus service to serve rail passengers from Coventry Station and pre-booked Blue Badge parking at Westminster Road Car Park. The shuttle for both will be located immediately outside Coventry train station entrance, approximately 200-250m walk to the venue. The shuttle buses will take people to the venue, either to the north or south depending on where seated. Loan wheelchairs will be available for people who may require additional assistance. 

After the event there will be a 20–30-minute vehicle hold to the north of the venue where no vehicles can be loaded / leave the venue due to the volume of spectators exiting and therefore spectators using the accessible shuttle bus from the north will asked to remain in their seats until just before the vehicle hold is lifted and will then be able to access the shuttle buses and return to Coventry Station.

**Sutton Park: due to the field of play, the accessible shuttle will drop spectators 750m from the venue entrance. From here there will be staff and loan wheelchairs available to support, and then an onward wheelchair accessible buggy to the venue.

Catch the Train

Situated in the centre of the country the Midlands is well connected by local and national rail services. If you require assistance while travelling, please book this via the relevant train operator in advance of your journey.

Accessible shuttle buses will be operating from nominated accessible stations to venues as detailed below. These do not need to be pre-booked.

 

Games Venue

Nominated accessible stations

Alexander Stadium

 

Birmingham New Street Station: Birmingham New Street station has step free access to all platforms and an assisted travel lounge. An accessible shuttle bus will run from Smallbrook Queensway (outside Birmingham New Street Station) to the venue.
Perry Barr Station: Perry Barr station has step free access to all platforms. An accessible shuttle bus will run from Perry Barr station to the venue.

Arena Birmingham

Birmingham New Street Station, Birmingham Snow Hill Station and Birmingham Moor Street Station all have step free access to all platforms. Birmingham New Street has an assisted travel lounge. On Marathon day only (Saturday 30 July) an accessible shuttle will run from Smallbrook Queensway (outside Birmingham New Street Station) to the venue.

Cannock Chase Forest

Stafford Station has step free access to all platforms. An accessible shuttle bus will run from the station to the venue.

Coventry Arena & Stadium

Both Coventry Arena Station and Coventry Station have step free access to all platforms. However, we would recommend Coventry Station for accessible travel as there will be accessible shuttle buses operating between the station and the venue.

Edgbaston Stadium

An accessible shuttle bus will be available on demand from Smallbrook Queensway (adjacent to Birmingham New Street station) in Birmingham City Centre to the stadium.

The NEC

Birmingham International Station has step free access to all platforms. When you arrive at Birmingham International Station, extra assistance to get to the venue is available for those who require it. Please approach one of our volunteers who will be able to help.

Sandwell Aquatics Centre

Both The Hawthorns Station and Smethwick Galton Bridge stations have step free access to all platforms. However, we would recommend the Hawthorns Station for accessible travel as there will be accessible shuttle buses operating between the station and the venue.

Smithfield

Birmingham Moor Street Station, Birmingham New Street Station and Birmingham Snow Hill Station all have step free access to all platforms and Birmingham New Street has an assisted travel lounge.

Sutton Park (Triathlon)

Sutton Coldfield Station has step free access to both platforms. An accessible shuttle bus will run from the station to the venue.

University of Birmingham Hockey and Squash Centre

University Station has step free access to all platforms, with an accessible buggy between the station and venue. An accessible shuttle will be operating from Smallbrook Queensway (City Centre).

Victoria Park

Leamington Spa Station has step free access to all platforms. An accessible shuttle bus will run from the station to the venue.

Victoria Square (Marathon Finish Area)

Birmingham New Street Station has step free access to all platforms and an assisted travel lounge.

Warwick (Cycling - Road Race)

For accessible travel we recommend Leamington Spa Station which has step free access to all platforms and an accessible shuttle bus from the station to the venue.

West Park

Wolverhampton Station has step free access to all platforms and an accessible shuttle bus from the station to the venue.

 

Information on current rail timetables can be found in 'Catch the Train'.

Catch the Tram

Please note: The metro will not operate through Birmingham City Centre on Marathon Day (30 July). For spectators with accessibility requirements travelling to Arena Birmingham on this day, a shuttle bus will run from Smallbrook Queensway to this venue only.

 

Games Venue

Accessible Travel

Arena Birmingham Step free access from Library stop to venue via the designated walking route. This will not run on Marathon day (Saturday 30 July), when there will be an accessible shuttle from Smallbrook Queensway (adjacent to Birmingham New Street Station) to the venue.
Sandwell Aquatics Centre Step free access from The Hawthorns stop. Accessible shuttle buses will operate from The Hawthorns station and the venue.
Smithfield Step free access from the Grand Central stop to venue via the designated walking route.
West Park Step free access from St George's stop to venue via the designated walking route.

 

Drive

There are temporary road restrictions and no parking, pick-up or drop off facilities at venues except pre-booked blue badge parking.

For spectators with accessibility requirements please use the dedicated Blue Badge booking locations or the rail and accessible shuttle options.

All Blue Badge parking is free but has limited availability and must be pre-booked.

Accessible Shuttle Buses
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