Position Type: Full-Time with Lagardère Sports UK LTD
Location: Birmingham
Closing Date: 11 July 2019

About the role
The Workforce and Accreditation Director will lead workforce and accreditation planning work for the Commonwealth Games Federation Partnerships (CGFP) (a joint venture between the Commonwealth Games Federation (CGF) and Lagardère Sports). The role will be responsible for supporting the CGFP’s work for the Birmingham 2022 Commonwealth Games Organising Committee.

This role will lead the strategic direction of the Games-time workforce and associated operational areas. The total Games-time workforce is estimated to be approximately 1,200 paid staff, 10,000 volunteers and over 30,000 contractors.

The role will oversee the attraction, recruitment, engagement and retention of volunteers and contractors. The role will lead and manage a wide range of functional areas including Volunteer Recruitment and Training, Uniforms, Workforce Planning and Operations and Accreditation, and have overall responsibility for the Games workforce budget. Note that this role is not responsible for B2022 Human Resources.


Key Responsibilities

  • Oversee the management and coordination of the Games-time workforce work streams: – Volunteer Recruitment and Training – Uniform Supply – Workforce Planning and Operations – Accreditation and Contractor Integration
  • Work hand in hand with the B2022 HR team to ensure a seemless experience for B2022 staff moving from their corporate roles to Games-time deployment.
  • Actively manage the “Workforce Integrated Timeline” to ensure all aspects of Games-time workforce delivery and servicing are accomplished on time and to budget. Work with internal suppliers to ensure workforce services such as meals, transport and accommodation are secured on time and to standard.
  • Work with Technology to ensure Games Management systems are developed and delivered that meet the operational requirements of the Games workforce journey from attraction, volunteer recruitment and selection, training scheduling, Games rosters, Uniform and Accreditation administration and Games-time workforce operations
  • Lead the workforce team in participating in venue planning to develop accurate and optimal Games-time workforce plans
  • Oversee Workforce Operations venue plans for all venues, including space, staff and FF&E requirements
  • Engage with partners and stakeholders in government and local communities to develop innovative employment and skills initiatives that deliver real results and sustainable legacy for Birmingham and the West Midlands.
  • Oversee development of Games-time workforce policies that will apply to the entire blended workforce comprised of Employees, Volunteers and Contractors
  • Manage significant workforce numbers and budgets to enable operational outcomes to be achieved through the most effective and efficient use of resources. Ensure alignment of workforce resourcing with Games priorities by aligning workforce planning to the planned organisational phases, including dissolution.
  • Develop a Contractor Resourcing Strategy and Plan based on the OC’s labour supply needs in 2022. In partnership with local, regional and central Government, develop employment and skills programmes that contribute to filling the gap between labour needs and skills shortages in the local employment marketplace
  • Liaise with internal suppliers of workforce services such as Catering, Transport and Accommodation to ensure workforce requirements are correctly scoped and delivered.
  • Develop and deliver a Communication, Recognition and Retention strategy for volunteers which minimises attrition at all points of the volunteer journey and maximises volunteer satisfaction.
  • The OC and partners are committed to delivering the Games as efficiently and effectively as possible to ensure the event is sustainable and accessible to all in the long term. We are seeking individuals to join us who are innovative, commercially astute and have a genuine passion and interest in delivering the most sustainable, inclusive and accessible Commonwealth Games to date.


Key Experience and Skills Requirements

  • Demonstrated senior workforce leadership experience in an event/sport environment
  • Significant experience working in a “blended” workforce environment, comprised of paid staff, contractors and / or volunteers.
  • Direct experience in at least one Games workforce discipline – Volunteer Recruitment, Volunteer training, Workforce Planning, Workforce Operations, Uniforms, Accreditation
  • Have managed significant budgets and teams successfully
  • Experience in managing complex projects through to completion in a fast-paced environment
  • High-order interpersonal and communication skills, including the ability to engage, present information clearly and influence on sensitive and complex matters
  • Critical thinking and problem-solving skills in a complex, people-centred environment are essential
  • Strong decision-making skills
  • Ability to build strong relationships with OC partners


For more details, download the job description.
Apply by submitting your CV to [email protected]


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