FAQs

In order to register for tickets you need to create an account on the Official Ticketing Site 

You will need an email address to create an account and will be asked to set a unique password for log in.

• Once you have filled out your details, click the ‘Register’ button.
• We’ll send you an email to activate your account. Please activate your account prior to logging back in.
• This will generate you an account using your email address as the username, for which you can then use to log into the Ticketing site with on your return.

Please note you must be at least 18 years of age to register a ticketing account.

We want as many people as possible to be able to use our website. For example, that means you should be able to:

• change colours, contrast levels and fonts
• zoom in up to 300% without the text spilling off the screen
• navigate most of the website using just a keyboard
• navigate most of the website using speech recognition software
• listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

If you need assistance in registering an account we are here to help, please use the help button on this page and one of our team will happily be in touch to assist you in getting your registration completed for you.  

Please ensure you have activated your account and check you are using the Email Address you registered with and password created at time of registering.

If you need to reset your password please click the ‘forgotten password’ link underneath the password field on the log in page. You will be emailed steps to your email address on how to reset this. Please check your junk/spam folder in case this automatically gets delivered to that location.

If you have mistyped your email address at time of registering or changed this since creating your account and need this updating, please use the help button on this page and one of our team will happily get this updated for you.

If you have attempted multiple times incorrectly to log in then as a security measure your account will become locked. Please use the help button on this page and one of our Customer Support team will be able to unlock this for you.

This is likely due to a localised issue on your device or web browser that you are attempting to visit our site from. Please try the following Troubleshooting Steps as this should resolve the issue for you: Firstly try to clear your browser Cache and Cookies to create a fresh session (ideally open the website in a new incognito browser window) as this will ensure that there is no old session conflicts from previous visits to the site causing you a login issue. If this still fails to work, then try a different web browser e.g. If using Safari try Google Chrome or Firefox etc.

It may also be worth trying on a different device as localised security setting on your device may be causing the webpage not to display or function correctly e.g. If using a Mobile or Tablet device try using a Laptop or PC.

For all other login issues or if trying the above still doesn’t resolve for you, please use the help button on this page with details of what you are encountering (please supply a screen capture if possible) and one of our Customer Support team will look into getting it resolved for you as quickly as possible.

You can update any of your personal details and preferences via the ‘My Account’ section once logged into your account. Simply amend your details as necessary and  once done enter your password in the field provided and click the ‘Update’ button. You will not be able to amend or change your email address via this function as your email address also acts as your physical username credential for logging into the site. If you have mistyped your email address at time of registering or changed this since creating your account and need this updating, please use the help button on this page with the request and one of our Customer Support Team will action this for you.

We’re incredibly grateful to all the people who have already expressed interest in volunteering at the Birmingham 2022 Commonwealth Games.

We will be launching our volunteer programme early 2021. At this time volunteers will need to make themselves available for interviews and training sessions, which will take place 6 to 12 months prior to the Games.

Please keep an eye on our website and social media channels for more information.

Register for further information.

By the time the Games begin in July 2022, there will be around 1,000 people working for the Birmingham 2022 team carrying out a huge variety of roles.

All current vacancies for the Birmingham 2022 Commonwealth Games are listed at www.birmingham2022.com/jobs. Vacancies are also frequently promoted through our social media channels.

We appreciate all of the interest we have had in wanting to be part of the team organising Birmingham 2022. However, it is best to apply for specific, advertised roles as opposed to sending a speculative email with your CV.

If you have any questions about the current roles that have been advertised, please email [email protected]

The Commonwealth Games provides a massive opportunity for local and regional businesses. We are already working with businesses across the West Midlands to ensure they make the most of this and have staged several business briefings across the region.

The first step for businesses that wish to be part of the Games is to register on our portal at https://commonwealthgames.finditinbirmingham.com/

Here you’ll find information on the kind of contracts that will be available, along with details for the latest tender opportunities and our processes.

In hosting the Birmingham 2022 Commonwealth Games we hope to inspire young people throughout the city, region and the country.

We will release information on how Birmingham 2022 will be engaging with schools on our website when further details become available. This will also be promoted through local media and our social media channels.